Digital Transformation in Luxury Hospitality
Riviera Maya's Nomade Hotels are sanctuaries that blend luxury with nature, evolving alongside rising guest expectations.
The challenge was clear: how to preserve a deeply personal, ritualistic, and human-centred approach while seamlessly integrating digital efficiencies.
Nomade envisioned a transformation into a tech-enabled hospitality brand without losing its soul.
In collaboration with Globant, we crafted a guest-centric digital ecosystem integrating CRM, personalisation engines, and an intuitive e-concierge system.
Service blueprinting reimagined every touchpoint—from booking to check-out—as opportunities for meaningful cultural connection.
Backend systems integration unified operations were mapped out with the aim to preserve the spontaneous, authentic interactions defining Nomade's essence.
Discovery research provided insights on transforming fragmented guest touchpoints into integrated digital and physical narratives.
The integrated platform eliminated operational inefficiencies while enhancing real-time decision-making across all departments.
This approach has delivered measurable operational efficiency and enriched the guest experience.
"It was a pleasure to work with Sil, I found a great professional, very collaborative, open to challenge and to make her part. Both clients we work with were very happy with her, and excellent feedaback received."